Compass Mediation Group ("we," "us," or "our"), a service of Synergy Relations, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, compassmediationgroup.com (the "Site"), and when you use our mediation services.
By accessing the Site or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you:
- Fill out a contact form: Name, email address, phone number, and any details you include in your message.
- Schedule a consultation: Name, email address, phone number, preferred date/time, and a brief description of your mediation needs.
- Engage our mediation services: Additional personal information necessary to facilitate your mediation, which may include financial documents, legal documents, and other sensitive information related to your case.
- Subscribe to our newsletter or updates: Email address and name.
- Communicate with us: Via email, phone, or other channels — the content of those communications.
Information Collected Automatically
When you visit the Site, certain information is collected automatically, including:
- Device and browser information: IP address, browser type and version, operating system, device type.
- Usage data: Pages visited, time spent on pages, links clicked, referring website, date and time of visit.
- Cookies and similar technologies: See the Cookies section below for details.
Information From Third Parties
We may receive information about you from third-party services we use, including:
- Wix: Our website is hosted on the Wix platform, which collects usage data and analytics. Wix's privacy policy applies to information collected through their platform.
- Google Analytics: We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects anonymized usage data.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide our services: Facilitating mediation sessions, communicating with you about your case, preparing documents and agreements.
- To respond to inquiries: Answering your questions, scheduling consultations, following up on contact form submissions.
- To improve our website: Analyzing usage patterns to enhance the user experience, content, and functionality of the Site.
- To communicate with you: Sending appointment confirmations, service updates, and, if you've opted in, newsletters or educational content.
- To comply with legal obligations: Maintaining records as required by law, responding to legal processes.
- To protect our rights: Preventing fraud, enforcing our Terms of Service, and protecting the safety of our users and the public.
Client Confidentiality in Mediation
Your privacy during mediation is paramount. In addition to this general privacy policy, all mediation sessions are governed by strict confidentiality principles:
- Information shared during mediation is confidential and cannot be disclosed to outside parties without your consent, except as required by law.
- Mediation communications are protected from disclosure in legal proceedings, as provided by applicable state and federal mediation confidentiality laws.
- Case-specific documents and files are stored securely and are accessible only to the mediator and the parties involved.
- We do not share details of your mediation case for marketing, research, or any other purpose without your explicit written consent.
This confidentiality protection exists separately from — and in addition to — this website Privacy Policy.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site function properly and provide information to the site owner.
Cookies We Use
- Essential cookies: Required for the Site to function (e.g., session management, security). These cannot be disabled.
- Analytics cookies: Used by Google Analytics to collect anonymized data about how visitors use the Site. These help us understand traffic patterns and improve our content.
- Wix platform cookies: Our hosting platform, Wix, places certain cookies necessary for site functionality, performance, and analytics.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored on your device
- Delete cookies individually or in bulk
- Block cookies from specific or all websites
- Set preferences for first-party vs. third-party cookies
Please note that disabling certain cookies may affect the functionality of the Site.
Third-Party Services
We use the following third-party services, each of which has its own privacy policy:
- Wix (website hosting and forms): Wix Privacy Policy
- Google Analytics (website analytics): Google Privacy Policy
- Google Fonts (typography): Google Fonts Privacy
We do not sell, rent, or trade your personal information to third parties. We only share information with third-party service providers to the extent necessary to operate our Site and provide our services.
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy:
- Contact form submissions: Retained for up to 2 years after your last interaction with us, unless you request earlier deletion.
- Client mediation records: Retained in accordance with applicable legal and professional requirements, typically for a minimum of 7 years after the conclusion of services.
- Analytics data: Anonymized analytics data is retained according to the data retention settings of the respective analytics platforms.
- Newsletter subscriptions: Until you unsubscribe or request removal.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Opt-out: Unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
- Data portability: Request your data in a commonly used, machine-readable format.
- Restriction of processing: Request that we limit how we use your information.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell your personal information.
Washington Residents
If you are a Washington State resident, you may have additional rights under the Washington My Health My Data Act and other applicable state privacy laws.
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure, encrypted communications for mediation sessions
- Password-protected access to client files
- Secure hosting through the Wix platform
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:
This privacy policy applies to compassmediationgroup.com, operated by Compass Mediation Group, a service of Synergy Relations.
