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Fees

1.  FEES for Family Mediation click HERE

2.  FEES for Civil & Commercial Mediation vary based on the number of parties and the claim values.  Please contact us for a quote.

3.  FEES for Negotiation Training:  vary by program and number of delegates.  Refer Courses page as a guide.

4.  FEES for Leadership Coaching:  please contact the individual consultant for a quote



Last updated 20 February 2019.

All the Legal Stuff


1. TERMS OF USE

2. PRIVACY AND DATA PROTECTION POLICY

3. CANCELLATION POLICY

4. COMPLAINTS HANDLING POLICY


TERMS OF USE

This website (“Site”) is owned and managed by COMPASS Mediation and Consulting Limited (“Compass”, “Compass Group”, “we”, “our”, or “us”). By using this Site, and/or any of the services delivered, you agree to be bound by the Terms of Use, our Cancellation Policy, our Privacy Policy, and any additional policies applicable to specific areas of the Site (together the “Terms”). These Terms apply to information and services delivered through the Site. Fee-based services, such as coaching, consulting or mediation, are delivered with their own terms and conditions.


Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms. Please contact Kelli Wilks ([email protected]) with any questions, otherwise if you do not agree to these Terms, do not use the Site.


Disclaimer

You understand and agree that your use of this Site is at your sole risk. The Site is provided on an “as is” basis. Compass and its subsidiaries, affiliates, officers, employees, agents, partners and licensors expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.


Compass and its subsidiaries, affiliates, officers, employees, agents, partners and licensors make no warranty that (1) the Site or any other Compass services will meet your requirements; (2) the Site will be uninterrupted, timely, secure or error-free; (3) the results that may be obtained from the use of the Site will be accurate or reliable; (4) the quality of any products, services, referrals, information or other material obtained by you through the Site will meet your expectations; and (5) any errors in the software, hosting platform, or any other connectivity will be corrected. Any material downloaded or otherwise obtained through the use of the Site is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.


No advice or information, whether oral or written, obtained by you from Compass through or from the Site shall create any warranty not expressly stated in the Terms.


Notwithstanding certain relevant obligations under the UK Data Protection Act, Compass assumes no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user data. Events beyond our control may also prevent us from being able to deliver information and services on the Site, such as, but not limited to web hosting problems, weather, or other force majeure-type acts beyond our control.


This website is hosted by an external provider. When you register as a new client or post a comment on the Site, you acknowledge that you will be sending data transmissions through Compass computer networks located in the UK and, in some instances, portions of which may be located abroad.


No information contained within the site is intended to act in place of legal or financial advice, and you acknowledge that the information contained on the site should not be used in place of a qualified legal or financial professional.


Your obligations

In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of England and Wales or other applicable jurisdiction. You also agree to: (a) provide true, accurate, current and complete information about yourself as and if prompted by the Site’s registration form (the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Compass has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Compass has the right to suspend or terminate services.


Registration Data and certain other information about you is subject to our Privacy Policy and through your use of the Site you consent to the collection and use of the information set forth therein. You also agree to maintain the confidentiality of any password used in accessing your data, and you agree to be fully responsibly for any and all activities that occur under your password or account. You agree to notify Compass immediately of any known or suspected unauthorised use of your password or account or any other breach of security.


You understand that by using the Site, you may encounter information or referrals from third parties. Under no circumstances will Compass be liable in any way for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use or interpretation of any content posted, emailed, transmitted or otherwise made available through the Site.   Compass makes no guarantee regarding the reliability, accuracy or quality of any content or third party information or referrals.

This site is authorised and operated by Compass and you agree not to copy, modify, sell, distribute, or create derivative works based on the Site, in whole or in part.


Indemnification

You agree to indemnify and hold Compass and its subsidiaries, affiliates, officers, agents, employees, partners and licensors harmless from (1) any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of content you submit, post, transmit or otherwise make available through the Site; and (2) your violation of the Terms, your violation of the rights of another, or your reliance upon information provided on the Site which results in the third party claim against you.


Limitation of liability

You expressly understand and agree that Compass and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, or consequential damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Compass has been advised of the possibility of such damages), resulting from: (1) the use or the inability to use the Site; (2) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Site; (3) unauthorised access to or alteration of your transmissions or data; (4) statements or conduct of any third party on the Site; or (5) any other matter relating to the Site.


Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of liability may not apply to you.


Use of Third Party Websites

Via this Site, Compass may make available to you certain services offered by third parties. Compass does not warrant, govern the terms of use, and is not responsible for, the quality of information provided by those third parties.


Governing Law

The Terms of use of this Site, and any resultant relationship you may establish with Compass, are governed by the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any disputes arising from this Site or these Terms.


Entire Agreement

These Terms constitute the entire agreement between you and Compass and governs your use of the Site, superseding any prior agreements between you and Compass with respect to the Site, with the exception of the Privacy Policy and the Cancellation Policy (for fee-based services), both of which are addressed under separate terms and conditions. If you purchase any services, those purchased products will be subject to a separate Services Agreement (“Agreement”). Please contact us for a copy at [email protected]



PRIVACY POLICY

This data protection and privacy policy sets out how Compass Mediation and Consulting Ltd uses and protects any information that you give Compass when you use this Site.


Compass is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Site, then you can be assured that we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).


Compass may change this policy from time to time by updating this page. You should check this page at any time to ensure that you are happy with any changes. This policy is effective from 1st September 2017.


Why do we collect this information?

We collect information about you for two reasons: (1) to process your enquiry, and (2) to provide you with the best possible service.


What we collect:

We may collect the following information:

• name and occupation

• address and contact information including email address

• demographic information such as postcode, preferences and interests

We will not email you in the future unless you have given us your consent. We will never collect sensitive information about you without your explicit consent.


What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new services or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may use the information to customise the website according to your interests.


Who else will see this information?

Be assured that we will not disclose your personal information to third parties without your consent. However, we reserve the right to disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Compass’ rights or property, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe in good faith that the law requires it.


Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.  Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Site.


Links to 3rd party websites:

Our Site may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by Compass’ Terms of Use or this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee administration will be payable. If you would like a copy of the information held about you, please email us at [email protected]


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.


According to the Data Protection Act, who is the data controller?

The Data Controller is Compass Mediation and Consulting Limited, trading as Compass Mediation Group.


Your acceptance of these terms:

By using this Site, you agree to and acknowledge the terms of this Privacy Policy. If you do not agree to this policy, please do not use this Site. Compass may change the terms of this Privacy Policy from time to time without prior notice to you, so please check this page periodically for any changes. Your continued use of this site signifies your agreement of the Terms.

This policy is effective from 1st September 2017.



CANCELLATION AND REFUND POLICY

We recognise how busy our clients are and that sometimes problems occur causing our clients to be late for a session. We value our client relationships and will do everything we can to accommodate a change of date, although this is sometimes not possible due to availability of mediators, consultants and/or meeting facilities. However, it can be very problematic when clients fail to turn up for appointments or cancel the same day, or on very little notice. This means those appointments cannot then be offered to other clients. 


Our consultants and mediators run a fixed schedule specifically to try to accommodate the lifestyle needs of our clients. Many are booking sessions a month ahead and meeting rooms may have been booked and meeting room leases will be payable whether or not you turn up. 


When appointments are cancelled at short notice (these being less than two (2) days ahead of the appointment) a cancellation charge of £50 + VAT will be applied and invoiced. In the event of a second cancellation, we will charge a non-refundable deposit of £100 + VAT when rebooking. This is then set off against the cost of future mediation sessions and deducted from the last bill, so it costs nothing if you do not cancel again. We have discretion to waive cancellation charges in exceptional cases.

The cost to us of a lost booking is well over £100. The cost to our other clients who are waiting for appointments is even higher. We are always acting in the fair interests to all of our clients, however, we reserve the right to stop the mediation relationship with a client if cancellations continue. 



COMPLAINTS HANDLING POLICY

If you have any complaint about Compass, the conduct of Kelli Wilks or any Affiliate Mediator, relating to a mediation in which you are or were involved, please let us know about it as soon as possible, either verbally or in writing.  We will make contact with you and endeavour to resolve the matter as soon as is practicable.  Where appropriate, we may suggest meeting in person for that purpose.  If your complaint cannot be resolved to our mutual satisfaction by discussion, with or without a meeting, or if we feel it is inappropriate to attempt to deal with it that way, what happens next will generally be as follows:


As soon as practicable, and certainly within seven (7) calendar days of becoming aware of it, we will acknowledge your complaint in writing and, where appropriate, we may ask you to provide details of it in writing.


On receipt of sufficient written details of the complaint, we will acknowledge receipt in writing and confirm when you can expect to receive a full written response. We will normally respond fully within 14 calendar days, but it may take longer, depending on:

i. how much time it will take to investigate your complaint and prepare a response;

ii. whether we will need to speak to, or obtain information from any other person; and

iii. other pressing work priorities, and the holiday commitments of Kelli Wilks, any Affiliate Mediator, and any others concerned.


Our full written response will typically include a proposal for resolving the matter.

If you are still not satisfied, you may refer the matter to the Civil Mediation Council (CMC) for resolution. For further information about the CMC’s Complaints Resolution Service, visit http://www.civilmediation.org/governance/13/complaints-resolution-service or email the Registrar at [email protected]


This is intended to be a guideline, and may vary depending on the complaint.  Compass reserves the right to adapt the process in a particular case, having regard to (1) the nature and seriousness of the complaint; (2) the nature, background to and history of the matters(s) from which it has arisen; and (3) any other relevant circumstances. 


Last updated 20 February 2019.

Compliance and Standards

We hold and are governed by the Civil and Commercial Mediation Scheme in compliance with the  Accreditation UK Law Society Code of Practice.  Visit www.lawsociety.org.uk for information.

Affiliations

 - Civil Mediation Council (www.civilmediation.org)

 - ICO Registered (www.ico.org.uk)

 - Alumni - Regents University  SPCP (www.regents.ac.uk)

Confidentiality and Data Protection

Please refer to our terms and conditions of use, particularly the "Privacy Policy" therein for information about how we collect and use data.

News

Complaints Handling Procedure

Please refer to our terms and conditions of use, particularly the "Complaints Handling Policy" therein for information and timescales for contacting us relating to an unresolved issue.

Our Fees


Please use our contacts page or email us for a quote: [email protected] 

Please use our contacts page or email us for a quote:  [email protected]